24 hour customer service centre

Operating all year round, the Frontline Technical Services' Customer Service Centre is based at our headquarters in Croydon. It offers an important and reliable first line of technical support to the client.

The Customer Service Centre's fully-trained staff handle in excess of 150,000 calls, faxes and e-mails per year.


Focused Solutions - Frontline's high level of customer service provides:

  • Job requesting by telephone, fax and e-mail
  • Jobs logging & monitoring through our Click Service Manager software
  • Call tracking from initial job acceptance to completion
  • One point of contact - client dedicated support
  • Asset & project management in accordance with Service Level Agreements

Frontline Technical Services' Customer Service Centre provides our clients with a focused solution that delivers:

  • Prompt, Proactive Support &
  • Value For Money

Whilst maintaining a high level of best practice and continuous improvement.

© Frontline Tecnical Services Ltd 2004 - 2005